What is your return policy?
Customers can return their order within 4 weeks after receiving the order by returning the order.
Customers can revoke their contract of sale in written text (e.g. e-mail, fax, letter) without naming any reasons within 4 weeks after
the day the order has been shipped To meet the deadline, timely mailing shall suffice ( the date stamp of the post office counts).
The revocation / return has to addressed to:
Publikat GmbH & Co. KG
Telefax: +49 (0) 6021/ 900 40 20
The right of revocation does not apply on orders of audio or video recordings and software if these have been unsealed or opened.
With effective execution of revocation the customer is obligated to send back the order.
If it’s not possible to ship the products as a regular package we will pick it up on request.
In case of effective revocation, received performances (products / money) of both sides have to be returned.
If you’re not able to return the received performances, or only parts of it, or in bad condition, you probably will have to pay compensation. If you tested the products like you would have been able to do so in a store, does not affect the right of returning them.
To avoid the duty of compensation, you should not do anything to affect the value of the products. Transportable products have to be shipped back. Non transportable products will be picked up from your home address.
If the delivered products are defective or they are not in accordance with what you have ordered, the warranty claim does not affect the right of revocation.
What should I do if I want to return an article?
Fill out the Return/Exchange Form enclosed in your package.
If you want to get your money back for one or more articled please don’t forget to give us you bank details so we can transfer it back to you without any difficulties.
If you want to exchange an article we will need the article number, color and size of the article you want. You should also give us your bank details so we can transfer your money back in case the article you want in exchange is not on stock any longer.
In a sealed package, mail your package to us along with the return form.
Do I have to pay the shipping costs for the return shipping?
You will be responsible for all shipping costs for international returns unless the article(s) received was damaged. In this case we will refund an amount equal to or less than € 15,00 and not more than that amount.
I returned an article, when will I get my exchange article?
After we received your return it’s gonna take about 1-2 weeks until you get your new package.
In exceptional cases the delivery can take a little longer if we are waiting for an additional delivery by our suppliers or if we had to reorder the article just for.
If the delivery will be delayed we will call you or inform you by e-mail.
I returned an article when will I get my money back?
After receiving your return we will check the condition of the article(s) and the return reason so we can put it back on stock. Not till then we can attend to your return.
Usually you will get your money back within 2 weeks after we received your return.