Free returns

Returning period

When your ordered item doesn’t fit you or you don’t like it, you can always return it within 30 days.

Next to the legal right of revocation within 14 days, we provide a voluntary right of return for all purchases within 30 days after you have received your order. Due to this right of return, you are able to send back the goods (unworn and unwashed) within these 30 days.

Please be aware of the fact that we only accept returned items that are unworn, unwashed, and in original condition. Also, do not take off the labels. Sealed items (books, videos, etc.) are only returnable when they are sealed.

Free of charge returning

Please fill out the return note completely, and put it back into the package, together with the items you want to return.

Please be aware that you have to keep the form that you receive with the order. This is the form you will be needing when returning your products. In this way, when you have any problems, your package can be tracked easily.

Free returns

You can return your delivery for free with your return label. Your return label can be selected and printed right here. Please choose your country:

Austria Germany - DHL Poland
Belgium Greece Portugal
Bulgaria Hungary Romania
Croatia Ireland Slovakia
Czech Republic Italy Slovenia
Denmark Latvia Spain
Estonia Lithuania Sweden
Finland Luxembourg Switzerland
France Netherlands United Kingdom

Please pay close attention to the parcel receipt, which you will receive when you drop off the product. This is proof of your return and it also shows your parcel number. This makes it easier to find your package in case of problems.

Status of your returned products

As soon as we receive your package, you will be informed via e-mail.

Inspection and processing of returned items may take a few days. We kindly ask for your patience.

The amount of time the refunding takes depends on the payment method.

  • Payment in advance: We will transfer the money to your bank account. Please make sure to fill in the correct and full bank information on the return note.
  • Credit card: We will transfer the money back to your credit card. The booking will be viewable during the next credit card statement.
  • PayPal: We will transfer the money back to your PayPal account