secure shopping and payment
free return and fast refund
When your ordered item doesn’t fit or you don’t like it, you can always return it within 30 days.
Besides the legal right of revocation within 14 days, we provide a voluntary right of return for all purchases, within 30 days after you have received the goods. With this right of return you are also able to send us back the goods (unworn and unwashed) within 30 days.
Please be aware of the fact, that we only accept returned items that are unworn and unwashed in original condition. Also don’t take of the labels.
Sealed items (books, videos, etc.) are only returnable when they are sealed.
Free of charge returning
Please fill in the return receipt completely and put it back into the package, together with the items you want to return.
Please be aware of the fact that you have to pmkeep the form that you receive with the order. This form is the form you will be needing when returning your products. In this way, when you have any problems, your package is tracked easily.
When you will be returning your product and want to a new product, we will send this to you free of charge. When a desired item isn’t available, you will be informed by our customer service.
When you want to return something, you have to pay the shipping costs first. Please send us the receipt by e-mail or put the receipt in the return package. We will then refund the money for the shipping costs up to a value of €15,-. Please fill in your IBAN, SWIFT/BIC code, name of the bank and name of the accountholder on the return receipt.
When we receive your package, you will be informed by e-mail.
Exchanges will be normally processed on the same day.
The amount of time the refunding takes depends on the payment method.